Your Next Fit Guarantee™

1. Eligibility

The Your Next Fit Guarantee™ applies only to eligible custom-made blinds and shades purchased directly from Your Next Blinds by residential customers.

The guarantee is intended to protect customers who make a genuine measurement error when measuring the window for which the product was originally purchased.

The guarantee does not replace or limit any rights the customer may have in relation to manufacturing defects, incorrect products supplied by Your Next Blinds, shipping damage, warranties, or other rights provided by applicable law.

2. Claim Period

A Fit Guarantee claim must be submitted to Your Next Blinds within 30 calendar days of delivery of the original product.

Claims submitted after this period will not qualify under the Your Next Fit Guarantee unless otherwise agreed by Your Next Blinds.

3. One Remake Per Eligible Product

Each eligible product may receive a maximum of one approved remake under the Your Next Fit Guarantee.

A replacement product manufactured under the Fit Guarantee is not eligible for another Fit Guarantee remake arising from another customer measurement error.

4. Household Claim Limit

The Your Next Fit Guarantee is intended to protect genuine occasional measuring mistakes and is not intended to provide unlimited replacements.

A maximum of four Fit Guarantee product remakes per household/customer account during the lifetime of the guarantee program will be permitted unless Your Next Blinds agrees otherwise in writing.

5. Same Product Requirement

A Fit Guarantee remake must remain substantially the same product originally ordered.

The customer cannot use the Fit Guarantee to change their mind about the:

• blind/shade collection;
• fabric;
• fabric color;
• pattern;
• material;
• operating system;
• motorization selection;
• headrail/cassette selection;
• bottom rail selection;
• control type;
• control color;
• accessories;
• upgrades; or
• other product options.

The guarantee is designed to correct a genuine measurement error, not to provide a different product.

6. Corrected Measurements

The customer must provide the correct replacement measurements when submitting the claim.

As an anti-abuse measure, corrected dimensions should normally be within 2 inches per dimension/side, as applicable, of the measurements originally ordered.

Where the difference exceeds this tolerance, Your Next Blinds may require additional evidence and may decline the claim if it determines that the request does not represent a genuine measuring mistake.

A genuine width/height transposition error may be considered where the evidence reasonably demonstrates that the measurements were accidentally entered in reverse.

7. Mount Type

Where reasonably necessary to correct the genuine measuring mistake, Your Next Blinds may permit a change between Inside Mount and Outside Mount.

Any mount change must be approved as part of the Fit Guarantee claim before the replacement is manufactured.

Other product options cannot automatically be changed simply because the mount type changes.

8. Evidence Required

To prevent misuse of the guarantee, Your Next Blinds may require reasonable evidence before approving a remake.

This may include:

• original order number;
• photographs of the product;
• photographs showing the product at or near the intended window;
• photographs demonstrating why the product does not fit;
• photographs of a tape measure showing the correct window width;
• photographs of a tape measure showing the correct window height;
• photographs of the window/recess;
• video evidence where reasonably required; and
• any additional information reasonably necessary to verify the measurement error.

Failure to provide reasonably requested evidence may result in the claim being declined.

9. Approval Before Remanufacture

Customers must not assume that submitting a Fit Guarantee request automatically means the claim has been approved.

Your Next Blinds must review and approve the claim before the replacement product enters production.

Once approved, Your Next Blinds will confirm the corrected dimensions that will be used for the remake.

The customer is responsible for checking and confirming that these corrected measurements are accurate before the replacement enters production.

10. No Cash Refund

The Your Next Fit Guarantee provides an eligible product remake.

It does not provide a cash refund for a customer measuring mistake.

The guarantee cannot be exchanged for cash, credit or another unrelated product.

11. Price Differences and Upgrades

If the corrected measurements result in a larger product or otherwise increase the manufacturing price, the customer may be required to pay the difference before the replacement enters production.

The Fit Guarantee cannot be used to obtain free product upgrades.

12. Shipping and Special Charges

Standard replacement shipping may be included where stated by Your Next Blinds.

However, oversized shipping, remote-area delivery, special handling, expedited shipping or other exceptional freight charges may remain payable by the customer.

Any applicable charges will be disclosed before the replacement is manufactured.

13. Original Product

Your Next Blinds will advise whether the incorrectly measured original product needs to be returned, retained or disposed of.

Customers should not return products without authorization.

Where a return is required, Your Next Blinds will provide appropriate instructions.

14. Installation Errors Are Not Covered

The Your Next Fit Guarantee covers qualifying measurement errors.

It does not cover problems caused by incorrect installation, failure to follow installation instructions, unsuitable fixing surfaces, incorrect bracket positioning, damage caused during installation or alteration of the product after delivery.

15. Products Ordered Outside Recommended Specifications

Products intentionally ordered outside the measurements, tolerances, specifications or recommendations published by Your Next Blinds may be excluded from the Fit Guarantee.

If a customer requests that Your Next Blinds manufacture a product contrary to our recommended specifications, the resulting fit problem may not qualify.

16. Product Preference Is Not a Measuring Error

The Fit Guarantee does not cover a customer changing their mind regarding color, fabric, pattern, transparency, light filtering, blackout level, style, appearance, operating system or other personal preferences.

Customers are strongly encouraged to order free fabric samples before placing their custom-made order.

17. Commercial, Trade and Resale Orders

Unless expressly agreed otherwise in writing, the Your Next Fit Guarantee is intended for normal residential retail customers.

Commercial projects, trade accounts, resellers, contractors, wholesale customers and unusually large/bulk orders may be excluded.

18. Product Exclusions

Certain specialty, unusually large, clearance, discontinued or otherwise designated products may be excluded from the Your Next Fit Guarantee.

Any product-specific exclusion should be clearly communicated on the applicable product page or during ordering.

19. Manufacturing Errors

If Your Next Blinds manufactures a product incorrectly compared with the confirmed order specifications, this is not treated as the customer’s Fit Guarantee claim.

Manufacturing defects or errors should be handled separately under our applicable warranty/remake procedures.

The customer’s Fit Guarantee allowance should not be consumed because of an error caused by Your Next Blinds.

20. Shipping Damage

Products damaged during shipping should be reported through our normal damage/claims process and are not considered customer measurement mistakes.

21. Abuse and Fraud

Your Next Blinds reserves the right to decline Fit Guarantee claims where there is reasonable evidence of fraud, misuse, repeated abuse, false measurements, misleading photographs/information, attempts to obtain additional blinds for different windows, or other activity inconsistent with the purpose of the guarantee.

22. Non-Transferable

The Your Next Fit Guarantee applies to the original purchaser and original order and is not transferable.

23. Final Verification

Before manufacturing an approved replacement, Your Next Blinds may ask the customer to confirm the corrected measurements in writing.

Once those corrected measurements have been confirmed and the replacement has entered production, the customer is responsible for those corrected measurements.

24. Legal Rights

The Your Next Fit Guarantee is an additional commercial guarantee provided by Your Next Blinds. Nothing in these terms is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded under applicable law.